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Deliveries & Returns
Deliveries & Returns
What are the delivery times and costs?
Delivery is provided by GLS, our trusted logistics carrier.
| Areas | Delivery times | Price in euros € for delivery |
|---|---|---|
| Zone 1: Metropolitan France (excluding Corsica and French overseas departments and territories), Spain, Portugal, Italy, Germany, Austria, Belgium, Luxembourg, Netherlands | 5 to 10 working days (excluding weekends and public holidays) | 5 € |
| Zone 2: Denmark, Slovakia, Poland, Czech Republic | 5 to 10 working days (excluding weekends and public holidays) | 8 € |
| Zone 3: Rest of Europe | 5 to 10 working days (excluding weekends and public holidays) | 20 € |
Deliveries are free from 250€ of purchase for Zone 1 and 2 and 300€ of purchase for Zone 3.
For more information on our delivery and returns policy, please refer here .
How to make a return?
For any return of an item within 30 days of receipt of the order, we undertake to reimburse the Customer's account used during the purchase (Paypal or payment card), corresponding to the price of the product(s) excluding shipping costs, within a maximum period of 30 days after receipt of the products.
To be accepted, returns must meet the following characteristics:
- The product(s) must never have been worn outdoors. The product(s) must be in new condition,
- The returned product(s) must correspond to the product(s) delivered,
- The product(s) is (are) returned in its original packaging in good condition (shoe box not taped), all in a properly closed package,
- The product(s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will result in refusal for any exchange or refund.
Please note: If the product does not meet our return conditions, we will not be able to accept it. Therefore, if the customer wishes to recover their item, the return costs are their responsibility.
In order to improve the return conditions, we advise you to contact us viathe contact form on the authenticcashmere.com website.
The return address will be sent to you when you request your return.
Return costs are the responsibility of the Customer.